Customer Service

You are eligible for an exchange if and only if the circumstances meet any of the criteria’s that are eligible for a return. A free replacement will be made by us provided that at least two-third of the product is intact and the exact item of same brand is available. If the same item is not available, a refund will be issued.Ø Under any circumstances, if we fail to fulfill our commitment or to provide the service you have asked for, we will notify you within 24 hours via phone/ text/ email. If the failed service requires any refund, it will be done maximum within 10 days after our acknowledgement. The refund amount will be sent to Mascobazar Wallet balance of the customer. That Wallet balance is only eligible to purchase at psengltd.com. Ø Delivered product is different from the ordered one § Finds product date expired at the time of delivery. § Product is found damaged at the time of delivery § Product quality and/or quantity not meeting as per the mentioned/committed at the Website § We recommend you to check products properly at the time of delivery and you must do it specially at the time of receiving fish, meat, vegetables and fruits. Psengltd.com aims at ensuring their quality and professionalism in their service. Yet, a user/customer may return any product at the time of delivery, or within 3 days if one or more of the following criteria meet: