Product Support

Promotional Offers: Psengltd.com can announce/launch any promotional offers at any time provided with the right to cancel/change/modify/alter without any prior notice. Currently We are putting forward the following promotional offers: Cash Back: Psengltd.com may offer Cash Back for any product in any time for various intervals. The Cash Back amount will be added to the user’s PS Engineering Ltd Wallet only and SHALL NOT BE eligible for any kind of cash encashment. Coupon Code: We may offer discount in form of a Coupon Code for any product/shopping bag in any time for various intervals. Promo Code: We may offer discount in form of a Promo Code for any product/shopping bag in any time for various intervals. Corporate Discount: Only organizations that have corporate agreements with us will eligible for corporate discount as per the agreement. Black Deal: We may offer Black Deal for any product in any given time. Black Deal discount is only eligible for the products that are displayed in the Black Deal section. Suppose, one particular product is available in both Black Deal and any other general shopping section, Black Deal discount will only be eligible if a user buys it from the Black Deal section. Bumper Deal: We may offer Bumper Deal for any product in any given time. Bumper Deal discount is only eligible for the products that are displayed in the Bumper Deal section. Suppose, one particular product is available in both Bumper Deal and any other general shopping section, Bumper Deal discount will only be eligible if a user buys it from the Bumper Deal section.Ø Gift Voucher: One can buy gift vouchers worth BDT 2,000, 5,000 and 10,000 from our Website for friends, family and closest ones. One may use gift vouchers to buy any products from our Website. These vouchers are only eligible to shop at Psengltd.com and can’t be converted into cash. Ø MR Point: A customer will receive MR points for a particular amount of shopping every time in our Website. MR Points will be added to a user’s PS Engineering Ltd Wallet and can be used for shopping purpose only in our Website. MR Points are NOT eligible for encashment. Psengltd.com has the full right to alter /cancel/change/modify any term related to MR Point at any given time without any prior notice. Ø PS Engineering Ltd Wallet: PS Engineering Ltd Wallet (Also mentioned as ‘Wallet’ only) is the digital money bag that can be used only for shopping purpose in our Website and is NOT eligible for encashment under any circumstances. Ø We reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us to avoid any fraud with credit or debit cards. This verification may take the shape of an identity, place of residence or/ and banking information check. The absence of an answer following such an inquiry will cause the cancellation of the order within a reasonable timeline by default. Ø There are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. Ø We list availability information for products listed on the Website, including on each product information page. Beyond what we say on that page or otherwise on the Site, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by a phone call/ e-mail/ SMS if any products you order turn out to be unavailable. Ø We are determined to provide the most accurate pricing information on the Website to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the Website. In such circumstances, we reserve the right to refuse or cancel any order. In case of any item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your prepayment processed. If such a cancellation occurs on your prepaid order, our policies for refund will apply. Masco Bazar Ltd. possesses 100% right on the refund amount. Usually refund amount is calculated based on the customer paid price after deducting any sort of discount and shipping fee. Ø We do not offer price matching for any items sold by any other seller on our Site or other websites. ØAll prices are listed in Bangladeshi Taka (BDT). Items in your Shopping Cart/Bag will always reflect the price showed at item’s product detail page while you added it to the Shopping Cart/Bag. Price of any item may update at any time even after you add it to your Cart/Bag but placing an item in your Cart/Bag reserves the price shown at that time.